Wednesday, 10 June 2009

Polycom CX5000 AKA RoundTable

Today we received one of the new CX5000 Devices, this is the first one we have received since the RoundTable moved to Polycom.

So as with any RoundTable, I needed to configure it and assumed that I could just use RTManage as I have with all the other versions; using RTManage resulted in an “Unknown Error”, very useful.

After sometime scratching my head, I decided to look at the administrators guide; this resulted me in finding a CX5000 version of RTManage, now known as CX5000Manage.

Once I was able to get this installed, after having to uninstall the original RTManage application as they can not coexist. I was able to configure everything as required.

Slightly annoying the two application can not coexist but not the end of the world.

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  1. Is cx5000manage backward compatible? e.g. will it recognize RoundTable devices.

  2. I have a feeling I checked and it was not. But I can not be 100% certain.