Comments on Adam's UC Blog: Cisco CUCIMOC

Hi Adam, Thanks a lot for your excellent article....

2010-08-17T12:50:24.445+01:00

Hi Adam,

Thanks a lot for your excellent article.

There had been recently some changes with OCS Documentation.

A couple of months ago, the future of RCC was unclear as MS pointed out: "As a result, in the next release of Office Communications Server, new deployments of Remote Call Control will not be supported by Microsoft."

However surfing back to the article a couple of weeks ago that sentence has disappeared from the text and now you can read "Remote Call Control is supported by Microsoft in Office Communications Server 2007 and Office Communications Server 2007 R2 and will continue to be supported for both new customers and customers upgrading their Remote Call Control deployments to the next release of Office Communications Server."
The article can be found at: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=78814f28-2df5-4cff-a166-73622c7830bb

All best, Frank

Resolved the "No phone number is associated with t...

2010-06-08T14:49:50.004+01:00

Resolved the "No phone number is associated with this contact" issue (if I clicked on the "phone" menu to the right of a contact no phone numbers appeared there - that is the first step).

I had my A.D. person change the phone numbers to E.164 format for a couple of test users (change from (617)XXX-XXXX to +1-617-XXX-XXXX) and that did it - the numbers appear in the phone menu to the right of the contact and CUCIMOC can drag_drop them to the conversation pane to dial or right-click and select "place call" to dial the users fine (once the Application Dialing Rules are in place).

Apparently OCS will not even attempt to send any numbers to the MOC unless they are in E.164 format, or unless OCS has Normalization Rules enabled and in place (which is the solution we will likely pursue).

Rob.

Hi - I have the same issue (when a user is dragged...

2010-06-02T19:54:11.158+01:00

Hi - I have the same issue (when a user is dragged onto the CUCIMOC call button, I get a message that states "No phone number is associated with this contact") - did anyone ever figure out what causes this?

Thanks - Rob.

I can't think of any reason why it would not work....

2010-05-19T22:17:14.577+01:00

I can't think of any reason why it would not work.

CUCIMOC hooks into the Communicator Client and has nothing to do with the Server Infrastrucutre from an OCS standpoint.

I have never tried it, but it should work since from an OCS standpoint it only interacts with the client.

Adam

Adam I am looking to deploy BPOS and OCS. I have ...

2010-05-19T22:13:31.662+01:00

Adam I am looking to deploy BPOS and OCS. I have been told by a few people that BPOS and OCS does not integrate with Cisco UC even if you deploy CUCIMOC. Do you know if this is true?

Not at all, CUCIMOC does not use OCS for any of th...

2010-05-12T20:24:08.365+01:00

Not at all, CUCIMOC does not use OCS for any of the telephony functions. The Call Control that is used in CUCIMOC is 100% controlled by Cisco.

Adam

Does that essentially kill Cucimoc?

2010-05-12T20:17:57.028+01:00

Does that essentially kill Cucimoc?

It is mentioned here http://go.microsoft.com/?link...

2010-05-07T18:03:59.539+01:00

It is mentioned here http://go.microsoft.com/?linkid=9700129

Where does MSFT state they are depricating Click t...

2010-05-07T17:13:06.176+01:00

Where does MSFT state they are depricating Click to call/RCC?

The numbers are grayed out, due to the user not be...

2010-05-04T20:28:28.940+01:00

The numbers are grayed out, due to the user not being enabled for Telephony within OCS. You either need to select "Call" from the right click menu or drag and drop.

Adam

I´ve got the same issue/same message. No contact o...

2010-04-29T10:07:08.642+01:00

I´ve got the same issue/same message. No contact of my personal adressbook is dialable. I´m able to establish a call to all contacts of the global adressbook. If i take a closer look on the details in the communicator part, i can see the numbers in grey.

Is the Telephone Number in Active Directory? Adam...

2009-11-07T13:55:10.449Z

Is the Telephone Number in Active Directory?

Adam

I have just setup CUCIMOC and it is working except...

2009-11-06T22:32:36.982Z

I have just setup CUCIMOC and it is working except for one feature. when a user is dragged onto the CUCIMOC call button, I get a message that "No phone number is associated with this contact." The user has a number programmed and I looked at the CM LDAP settings and we are using the same seting for business phone for the CM corporate dir, telephoneNumber. Any ideas?

It is used to do the name to number lookups for in...

2009-10-27T14:17:41.471Z

It is used to do the name to number lookups for incoming calls into CUCIMOC.

Adam

What is the use of ldap in cucimoc?

2009-10-27T14:11:54.814Z

What is the use of ldap in cucimoc?

Hi Chris, I have never tried it within a termain ...

2009-09-04T16:39:32.049+01:00

Hi Chris,

I have never tried it within a termain services sessions before, I am guessing it was not tested or designed to work within it, probably due to the Voice Aspect.

Adam

Hi Adam, I have recently deployed an in...

2009-09-04T15:34:17.044+01:00

Hi Adam,
I have recently deployed an instance of CUCIMOC in a terminal services environment, however I am running into a snag with trying to use more than one CUCIMOC instance at a time on the terminial services server. Have you heard anything?

I have not done that, but there is no reaso why it...

2009-09-03T13:00:50.367+01:00

I have not done that, but there is no reaso why it shouldn't work, since CUCIMOC has no interaction with the Server it is all client based.

Adam

Hello, we are using Microsoft BPOS OCS (hosted OCS...

2009-09-03T12:58:18.800+01:00

Hello,
we are using Microsoft BPOS OCS (hosted OCS 2007 R2) so the only thing we have on-premise with the desktop with CUCIMOC integrating to our Call Manager.
Has anyone worked in this configuration to deliver the usual features? I'd be interested to discuss further with someone who has gone through this.

Thank you,

Hi, I do not know what the official supported lin...

2009-08-21T16:00:44.915+01:00

Hi,

I do not know what the official supported line is with Cisco. I have run it via Terminal Services for research purposes and it works in the Deskphone mode but when using it in the Softphone mode it can not make calls due to the lack of a sound device.

Your best route is probably to check with your Cisco Account Manager\Channel Contact around the Cisco support stance.

Adam

Does the CUCIMOC work in a Terminal Server/Citrix ...

2009-08-21T15:57:06.729+01:00

Does the CUCIMOC work in a Terminal Server/Citrix environment? Is it supported by Cisco?

Adam, I would be giving a presentation on UC at a ...

2009-08-16T20:01:01.666+01:00

Adam,
I would be giving a presentation on UC at a conference in a couple of weeks and would like to use some of your comments on it and even the image of cucimoc that you have here if possible. You can contact me through my website listed and I can give you more info.
Regards.

Hi Andrej, OCS R2 is supported and listed within ...

2009-08-16T09:36:06.397+01:00

Hi Andrej,

OCS R2 is supported and listed within the Cisco Docs.

Adam

Hi, thank you, very nice report. We are just sta...

2009-08-16T07:09:37.878+01:00

Hi, thank you, very nice report.

We are just starting to play with CUCIMOC and I'd like to check, if OSC 2007 R2 server is supported. I can't remember, but somewhere I read that not...

Andrej

Hi, I believe it is required as the CSF Device on...

2009-08-13T09:14:07.162+01:00

Hi,

I believe it is required as the CSF Device only came in, in 7.1.

I have just taken a look at the 7.0.2 system we have and the CSF Device is not listed.

The easiest thing to do is see if "Cisco Unified Client Services Framework" is listed when you try to add a new phone, if it isn't you will need the ciscocm.csf.cop.sgn file installed.

Adam